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Welcome to Xcelerate 2023


We are excited to announce that Xcelerate, our annual customer conference, will be returning in 2023! Throughout the conference, you will have the opportunity to hear from industry and internal experts who will discuss the latest technology trends that are shaping the future of our industry. This includes the newest advancements in predictive and generative AI for Retail and CPG. Join your global peers from across the sector, at this exclusive invitation only event and learn about SymphonyAI's recent product innovations and future roadmap.

Dates:  17 - 19 October, 2023

Location:  The Pullman Paris Centre Bercy, 1 rue du Libourne, 75012, Paris, France

In the heart of the vibrant Bercy district, discover the multifaceted lobby, designed by Tom Dixon. Enjoy unexpected amenities: trendy restaurant-bar, co-working spaces, art gallery, private cinema. Experience the energy of the place and our teams.

15 mins by subway from the center of Paris, the Pullman Paris Centre-Bercy is the ideal starting point to explore the capital's museums, theaters, opera houses, etc. Direct access to the Gare de Lyon and airports.

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Conference registration opens


Networking lunch in Innovation Zone


Improving the Future of Retail; A bold vision for accelerating AI-powered Innovation

Manish Choudhary, CEO, SymphonyAI Retail CPG


Generative AI and the retail revolution; New product innovations and performance improvement opportunities

Vijay Raghavendra, Chief Technology Officer, SymphonyAI


The AI imperative; There is a new urgency to act, innovate and optimize with Generative AI

Panel Discussion including – Rachael Hadaway, SVP Product Management, SymphonyAI Retail CPG, Brendan Witcher, VP & Principal Analyst, Forester, Crispin Lowery, GM Retail Industry EMEA, Microsoft, Julien Kopp, Partner, Cloud engineering, Deloitte and Vijay Raghavendra, CTO, SymphonyAI


Crispin Lowery, General Manager Retail Industry EMEA, Microsoft The opportunity for Retail using Microsoft Co-pilot


Coffee Break


Customers for Life; How Albertsons uses AI-powered insights to win with shoppers

Lisa Kinney, VP of Customer & Market Intelligence, Albertsons Companies


Wrap up session

6.30pm – 9.30pm

Drinks reception followed by Gala Dinner


Breakfast served in Innovation Zone


Richard Lim, Chief Executive, Retail Economics

Economic Impact of Digitisation on Retail and the Next Frontier


Oliver Vernon-Harcourt, UK Retail Lead Partner, Deloitte

Retail Trends 2023:  Facing headwinds, finding tailwinds


Coffee Break


Matt White, Head of Technology, Forecasting & Supply Chain, Marks & Spencer

A retail trend in Action:  Using image recognition to drive sales, transform customer experience and store operations efficiency




A new vision for the Integrated Enterprise; How an end-to-end solutions strategy creates an enduring source of competitive advantage

Manish Choudhary, CEO, SymphonyAI Retail CPG

Expert Track Sessions

2.00pm – 4.30pm

Supply Chain deep dive

AI-infused supply chains and powerful copilots are improving demand forecast accuracy, trading partner collaboration and resiliency. 

Category Planning & Shopper Insights deep dive

Discover the latest advances in generative AI and how copilots help category management and shopper insights professionals deliver superior performance in a fraction of the time.  Including customer sessions from; Southern Coop and Metro

Store Intelligence deep dive

Hear about the latest operational applications and data collaboration opportunities resulting from increased visibility of in-store conditions enabled by AI-powered computer vision.  Including customer sessions from; Marks & Spencer and Southern Coop


Networking Buffet Reception


Breakfast served in Innovation Zone


Customer Spotlight – Casino AI Forecasting


Guided Tours through the Innovation Zone; Take retail technology for a test drive!  See first-hand how innovative solutions with enhanced capabilities turbocharge performance across the enterprise to accelerate sales and profit growth.




GenAI Workshop - This exclusive workshop is designed for retail executives who seek to understand the transformative potential of Generative AI, key considerations for effective integration, and practical ways to get started.

Pre-scheduled networking meetings.

Meet with your industry peers and experts in these pre-booked sessions.


Close & Departures